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FAQs

Can someone else use my ticket even though my name is printed on it?

The person whose name is on the ticket must be the passenger traveling with us. Tickets are non-transferrable. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling. Interline tickets must be refunded through our Main Office (see above “Can I get a refund if I didn’t use my ticket?”). If you purchased an interline ticket for someone else and your name is on the ticket, a new ticket must be purchased and the other ticket sent into the Main Office for a refund. If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, you may purchase it on-line or contact the Information Center to discuss other purchase options at 1-800-639-3317.