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Customer Feedback
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Customer feedback is always welcome, and we appreciate those passengers who take the time to let us know what was good or what can be improved about our service. Please fill-in the "Subject" field (required) with the topic of your question, comment or concern. This will help us better address your inquiry. Emails that include complaints or concerns will be forwarded to the appropriate department. Once a complaint or concern has been reviewed and investigated, we will send a reply, but please allow us additional time for this procedure.

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Do I Need to Make a Reservation?

Travel made easy.
No reservations are needed to travel with Concord Coach Lines!
Reservations are not needed when traveling with Concord Coach Lines. When purchasing a ticket on-line, travel date selection assists us with planning for adequate seat availability.  Please remember to bring a photo ID and your ticket for boarding purposes.  We generally recommend arriving 15 min before bus departure (during holidays, we recommend 30 minutes).

Information Center

Call 1-800-639-3317 or 603-228-3300. The Concord Coach Lines Information Center is open from 5:00 am until 10:00 pm Sunday thru Friday and until 8:00 pm on Saturday. Our Customer Service Representatives are available to answer questions about Maine and New Hampshire bus schedules, bus fares, agency locations and general information about traveling with Concord Coach Lines.

For lost and/or damaged baggage claims, please call our Information Center and a Customer Service Representative will direct your call to the appropriate department.

Mailing Address:

Concord Coach Lines
7 Langdon Street
Concord, NH 03301

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All email is answered Monday-Friday by a representative from Concord Coach Lines during the business day. For questions about schedules or fares, please note that our website contains up-to-date information and can often answer your question quicker than an email.

When emailing, please provide the following: location you are traveling from, location you are traveling to and the date you plan to travel.