Customer Feedback
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Customer feedback is always welcome, and we appreciate those passengers who take the time to let us know what was good or what can be improved about our service. Please fill-in the "Subject" field (required) with the topic of your question, comment or concern. This will help us better address your inquiry. Emails that include complaints or concerns will be forwarded to the appropriate department. Once a complaint or concern has been reviewed and investigated, we will send a reply, but please allow us additional time for this procedure.

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Do I Need to Make a Reservation?

Concord Coach Lines does not accept reservations for Boston and Logan Airport. Please arrive 20-30 minutes before bus departure. Seating is on a first-come, first-board basis. Every effort will be made to accommodate all passengers during peak travel times. Tickets may be purchased in advance but does not guarantee a seat. When purchasing a ticket online we ask you to select a date and time, this aids us in planning for adequate seating, however you may travel at your convenience.

Concord Coach Plus service to New York City is by reservation only. Please reserve your seat early for best availability.

Information Center

Call 1-800-639-3317 or 603-228-3300. For TTY Relay Information:  711 or 1-800-735-2964. The Concord Coach Lines Information Center is open from 5:00 am until 10:00 pm Sunday thru Friday and until 8:00 pm on Saturday. Our Customer Service Representatives are available to answer questions about Maine and New Hampshire bus schedules, bus fares, agency locations and general information about traveling with Concord Coach Lines.

Concord Coach Lines Plus NYC Service Information Center: 1-800-639-9090

For lost and/or damaged baggage claims, please call our Information Center and a Customer Service Representative will direct your call to the appropriate department or you may email: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Mailing Address:

Concord Coach Lines
7 Langdon Street
Concord, NH 03301

This email address is being protected from spambots. You need JavaScript enabled to view it.

All email is answered Monday-Friday by a representative from Concord Coach Lines during the business day. For questions about schedules or fares, please note that our website contains up-to-date information and can often answer your question quicker than an email.

When emailing, please provide the following: location you are traveling from, location you are traveling to and the date you plan to travel.