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| General
Policies & Procedures |
 RESERVATIONS: Reservations are
not accepted for Concord Coach Lines. Please arrive at
the terminal or agency at least 15 minutes prior to departure time. For
Boston South Station and Holidays, please allow 30 minutes. |
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PHOTO ID:
Photo identification is required for all passengers
traveling with Concord Coach Lines. Children 17 and under with no photo ID
must be accompanied by an adult with a photo ID upon purchasing a ticket. |
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BUS SCHEDULES: Every effort will be made to operate according to published schedules.
Circumstances sometimes develop beyond our control and accordingly Concord Coach Lines
cannot hold itself responsible for errors in timetables, inconvenience or damage resulting
from delayed coaches. Connections are not guaranteed, and schedules are subject to change
without notice. |
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CELL PHONE USE:
Concord Coach Lines discourages the use
of cellular phones on all of Concord Coach Lines' motorcoaches with the exception of those
situations where either a quick message is necessary due to circumstances beyond our control
that delay the
arrival time of a passenger or travel connection. Concord Coach Lines
requests that passengers limit the use of cellular phones as a courtesy to fellow passengers. |
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OBJECTIONABLE PERSONS:
Concord Coach Lines reserves the right to refuse transportation
to any person under the influence of intoxicating beverages or drugs or who is unable
to take care of themselves or any person whose conduct or condition is such or likely to
be such as to make them objectionable to other passengers. Passengers not wearing shoes or
other protective footwear will be denied transportation. |
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SMOKING: Will not be allowed on any Concord Coach Lines coach. |
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PASSENGER ACCESSIBILITY:
Concord Coach Lines offers Wheelchair Accessible Service with a 48-hour
notice. Please call the Information Center at 1-800-639-3317 to make
arrangements. |
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CHILDREN'S FARES: Children ages 4 and under must be accompanied by an adult paying passenger. One child
4 and under rides free per adult. Additional children 4 and under are required to pay
half of the applicable adult fare. The child carried free of charge may be
required to be carried in the accompanying adult's lap. Children ages 5-11
pay half of the adult fare, unless they are ages 8-11 and travel alone
(see Unaccompanied Children Policy below). There is no child discount on a
same-day return ticket. Children ages 8-11 who travel alone in accordance
with the "Unaccompanied Children Policy" pay the adult fare. |
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UNACCOMPANIED CHILDREN: Children
8-11 years old may travel alone only under the following conditions: the
origin agency must be open at the departure time, and the destination
agency must be open at the arrival time. There will be no pick-ups or
drop-offs at flag stops. Trips must not exceed 5 hours and must be made
during daylight hours. Transfers are not permitted. Parent or legal
guardian must sign an "Unaccompanied Child Form," which releases Concord
Coach Lines from any responsibility. An adult must drop off and be
waiting to meet the child upon arrival. The adult at the destination must
provide personal photo identification showing that they are the person
identified on the "Unaccompanied Child Form" before the child is
released. The child pays the adult fare. Please be advised that this is
solely the policy of Concord Coach Lines. Other carriers have their own
unaccompanied child policies. |
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BAGGAGE LIMITS, LIABILITY &
WEIGHT: During peak travel periods, passengers will be limited to (2) two pieces of luggage
and (1) one carry-on for a full fare
ticket, and (1) one bag and (1) one carry-on for a half-fare ticket. Additional luggage
will be loaded as space allows and is subject to freight charges.
For any excess baggage there will be a
charge of $5 per bag. See Ticket Agent for excess baggage ticket.
Liability per bag is
$250 per full fare ticket, $125 per half-fare ticket. Concord Coach Lines is not liable for
loss or damage to luggage delivered to our employees for transportation, in our baggage
compartments, in an amount exceeding the aforementioned limits. Please make sure
luggage is properly tagged inside and out with identification tags.
Effective June 2004, Concord Coach Lines drivers and
terminal personnel are not required to handle luggage weighing in excess
of 50 lbs. Each piece weighing more than 50 lbs. will be tagged "HEAVY"
alerting drivers and baggage handlers NOT to handle the luggage.
Passengers traveling with baggage over 50 lbs. must handle their own
luggage. Scales are available at each major terminal so the passenger will
know before boarding the bus if their baggage is too heavy. If you believe
that your luggage may be too heavy, it is suggested that you carry
multiple pieces not exceeding the number of baggage allowed per ticket as
stated above.
Please note: luggage cannot be left
unattended or in the care of a Concord Coach Lines employee at any terminal
or agency for safety reasons. |
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ANIMALS:
No animals may be carried except "service
animals" that are accompanying a blind, deaf or physically disabled person. |
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BICYCLES: Bicycles may be carried in the baggage compartments when there is
sufficient room after all other luggage and express is loaded. Bicycles must be carried in
a separate compartment, and loaded in such a manner as to not damage any baggage or
express in any way. There is no guarantee that bicycles will be accepted by connecting
carriers. |
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HOLIDAYS:
On the following Holidays, Concord Coach Lines will operate a
modified or holiday schedule. New Year's Day, Martin Luther King Day,
Presidents'
Day, Memorial Day, Independence Day (Fourth of July), Labor Day, Columbus Day, Veterans' Day, Thanksgiving
Day (includes the day after Thanksgiving) and Christmas Day. Please contact our Information
Center
at 1-800-639-3317 or see Holiday Notices for specific times and
schedules.
SAFETY & SECURITY: For everyone's safety, Concord Coach Lines passengers may be
subject to wanding. Baggage and carry-on items may be opened for
inspection. |
