Frequently Asked Questions

Is there a student/military/senior discount for tickets?

Concord Coach Lines offers a $5 student discount for round-trip tickets only with a valid college I.D. Student discount only applies to designated trips in Maine (discount not offered in New Hampshire) and does not include points along the Maine Coastal route unless you travel to the Bowdoin College stop from Bangor, ME, Portland, ME, Boston South Station or Logan Airport. The discount applies to the Bangor-Portland-Boston South Station-Logan Airport bus service only. There are no senior or military discounts at this time. For children's fares, visit General Information.

In most cases, yes. Greyhound "Advance Purchases" tickets are non-refundable. If you purchased a Concord Coach Lines round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states "No Refund." Be sure to have the credit card you used, if any. Interline tickets (tickets beyond Concord Coach Lines) must be sent to Greyhound Bus Lines for a refund. If you believe that you hold a Greyhound ticket, please contact Greyhound at 1-800-231-2222 for refund information. For Concord Coach Lines tickets that do continue past our service area, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301. The refund process takes approximately 2-4 weeks. If you are unsure what type of ticket you have, call our Information Center at 1-800-639-3317. A refund application may need to be filled out if you have a manual ticket or if you do not wish to mail the information and tickets directly.

I lost my ticket. How do I get a refund?

Concord Coach Lines is not responsible for lost, stolen or destroyed tickets. If you lose your ticket you will need to purchase a new one. Should you then find your misplaced ticket you may turn it in for a refund.

Am I entitled to a refund if the bus was late?

No. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.

Your ticket has an expiration date printed on the bottom of the ticket (says "VALID UNTIL" in bold lettering and a date) unless you have a manual ticket. If you have a manual ticket, a good rule of thumb is (some tickets are different): one-way, 60 days, round-trip, 1 year. As always, some tickets are different. If you are unsure, call the Information Center at 1-800-639-3317.

The person whose name is on the ticket must be the passenger traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling. Interline tickets must be refunded through our Main Office (see above "Can I get a refund if I didn't use my ticket?"). If you purchased an interline ticket for someone else and your name is on the ticket, a new ticket must be purchased and the other ticket sent into the Main Office for a refund. If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, contact the Information Center to discuss other purchase options at 1-800-639-3317.

The Concord Coach Lines bus terminals in Manchester and Concord, New Hampshire sell most Greyhound tickets. Greyhound purchases in Maine can be bought at Greyhound terminals in Maine. For locations in Maine, visit the Greyhound website.

Concord Coach Lines does not accept reservations. Please arrive 15-30 minutes before bus departure. Seating is on a first-come, first-served basis. Every effort will be made to accommodate all passengers during peak travel times. Tickets may be purchased in advance but do not guarantee a seat. Tickets are not time or date specific--they are good for a block of time.

Amtrak tickets are purchased directly from Amtrak. For more information call: 1-800-USA-RAIL or 207-780-1000. Or visit Amtrak's website at www.amtrak.com.

For every 15 people that travel, you get one free ticket. These tickets can be purchased on the day of travel. If you are traveling with a large group, please notify the Information Center at 1-800-639-3317 and sign up for a "group notification" to ensure that we have additional service on the particular day. Please notify us at least two (2) weeks in advance. We will need to know what day(s) you are traveling, how many people, and what time(s) you wish to take.

There are no ticket counters or Concord Coach Lines representatives at the airport. Passengers must be at the pick-up locations prior to the departure time on the schedule.

For our passengers using our Logan non-stop service to Portland, tickets are purchased directly from the driver. The driver accepts cash, MasterCard and Visa.

For those passengers using our service that originates at Logan Airport and continues to South Station, the driver will direct Logan passengers to the Concord Coach Lines/Dartmouth Coach Ticket Counter upon arrival at South Station to purchase tickets. We accept cash, MasterCard and Visa.

 See Logan Airport information for designated pick-up locations and other facility information.

Concord Coach Lines serves points in New Hampshire and Maine to Boston South Station and Logan Airport. If you are traveling beyond our service area, check out Travel Links for companies that provide service to other destinations. Concord Coach Lines does not provide bus service to the Manchester, NH International Airport.

Concord Coach Lines, Dartmouth Coach, and Boston Express are owned and operated by Concord Coach Lines, Inc. based in Concord, New Hampshire. At the present time, we do not have any other affiliates, but we do work with with Vermont Transit, Greyhound, and C&J Coach Lines for ticketing purposes.

Concord Coach Lines, Inc. was founded in 1967. In 1988, Concord Coach Lines, Inc. purchased part of the Coach Lines franchise (now disbanded) and began to operate under the name Concord Coach Lines. We began service to Maine in 1992.

Parking in Portland, Maine is $3.00/day for the first 14 days and then $4.00/day for every day after 14 days. Parking at the Portland Transportation Center is only available for Concord Coach Lines and Amtrak Downeaster customers. The lot is open from 2:45am-3:15am, re-opening at 4:30am-10:45pm, 7 days a week. Upon entering the lot, you will receive a ticket that will be validated upon your return. Parking is secure but is still park at your own risk. Please be aware that during the winter months, your vehicle will be plowed around. For more information on the Portland, ME facility, Click Here.

All terminals do not have parking. For parking availability, go to our Station and Agency Locations section of the website and choose the terminal or agency where you would like to park your vehicle and check for availability under "Parking."

Yes. We discourage the use of cellular phones on all Concord Coach Lines buses with the exception of those situations where either a quick message is necessary due to circumstances beyond our control that delays the arrival time of a passenger or travel connection. Concord Coach Lines requests that passengers limit the use of cellular phones as a courtesy to fellow passengers.

Federal law prohibits us from carrying any and all animals except a service animal accompanying a legally deaf, blind or disabled person.

Concord Coach Lines requires a photo I.D. for all passengers traveling with an adult ticket. We do not require identification for children under the age of 12 traveling with a parent or guardian, however, if they are traveling alone, they will need a school I.D., passport, or copy of their birth certificate. Children under the age of 17 with no photo I.D. must be accompanied by an adult with a photo I.D. upon purchasing a ticket. These are security measures that we take in the event that there is an emergency and allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus, therefore, we require you to show your I.D. each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling (see Ticketing Information). If you have questions about acceptable forms of I.D. or special circumstances, please contact the Information Center directly at 1-800-639-3317. Our General Information section of the website also contains this information.

No. Smoking is prohibited on all coaches.

Yes. All coaches are equipped with a restroom in the rear of the coach.

Bicycles may be carried underneath the bus when there is sufficient room after all baggage has been loaded. Bicycles must be carried in a separate compartment or placed in such a way as to not damage any baggage. Bicycles in a box are preferred and will be carried with no problem. Please be advised that other carriers will only take a bicycle if it is in a box. We make an exception to unboxed bicycles only if there is sufficient room in the baggage compartments.

Yes. If you require assistance, please notify the driver and someone will be able to assist you to your next departure gate. Please be aware that there are baggage limits: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. See Ticket Agent for excess baggage ticket. Please note: luggage cannot be left unattended or in the care of a Concord Coach Lines employee at any terminal or agency for safety and security reasons. If you are making connections to Greyhound, they have different baggage handling procedures. Call Greyhound at 1-800-231-2222 for more information.

Generally, Concord Coach Lines does not cancel service to due weather unless driving conditions become a threat to the safety of our passengers. Weather cancellations are posted on our website as they become available. Cancellations are also obtained by calling our Information Center at 1-800-639-3317.

Concord Coach Lines provides service between points in Maine and New Hampshire to Boston. Our website contains information for our services only. If you are making connections to New York City or other points, you must visit those websites to see those schedules. Our Links Page section of the website has the most commonly used carriers out of our service area.

Chances are you have an out-of-date timetable. Our most recent Maine timetable is dated June 15, 2008 and our most recent New Hampshire schedule is dated June 1, 2008. If you are unsure about how old your timetable is, call us at 1-800-639-3317 to make sure that the time you wish to travel still exists. Click Here to download the current Maine and New Hampshire timetables.

Why don't I see service for Christmas Day?

The Christmas Day schedule is published separately and is generally available at the end of November. This is a highly modified schedule so if you plan to travel on this day, be aware that service is limited and not all terminals and agencies have regular business hours.

Concord Coach Lines does not provide service to Bar Harbor, Maine. We have service as far as Bangor, Maine. Bar Harbor is approximately one and a half hours from that point by your own transportation means. Bar Harbor Shuttle provides daily service between Bangor, ME and Bar Harbor, ME, by reservation only. Contact them for more details at 207-479-5911.

Do you have scheduled service to the Manchester Airport?

Concord Coach Lines does not provide service to the Manchester Airport in Manchester, NH. The only company providing this service is Vermont Transit. We have service to our Manchester Bus Terminal. The Manchester Airport is approximately 10-15 minutes away by taxi.

Our "Full Service Agency" terminals and agencies offer package shipping services. On the schedule, Full Service Agencies are designated with a triangle or say "Full Service Agency." All packages ship by weight and zip code zone destination. All freight to Boston South Station is sent to Package Express on the 5th Floor. There is no freight service to Logan Airport. All freight to destinations outside of the Concord Coach Lines service area is subject to different shipping policies. If you are looking to ship with us, please call the Information Center at 1-800-639-3317.

How does the Heavy Luggage Policy affect me?

Effective June 2004, Concord Coach Lines drivers and terminal personnel are not required to handle luggage weighing in excess of 50 lbs. Each piece weighing more than 50 lbs. will be tagged "HEAVY" alerting drivers and baggage handlers NOT to handle the luggage. Passengers traveling with baggage over 50 lbs. must handle their own luggage. Notices regarding this new policy are posted at each major bus terminal.

Scales are available at each bus terminal so you will know before boarding the bus if your baggage is too heavy. If you believe that your luggage is too heavy or if you are unable to carry your heavy luggage, it is suggested that you carry multiple pieces not exceeding the number of baggage allowed per ticket. The baggage allowance is as follows: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. Additional luggage will be loaded as space allows and is subject to freight charges. If you arrive at the terminal and your bag is too heavy and you are unable to carry your own luggage, it is up to the driver and baggage handlers as to whether they will be able to load and unload your luggage in a safe, injury-free manner.