Where do I buy my tickets at Logan Airport? There are no ticket counters or Concord Coach Lines representatives at Logan Airport. Passengers must be at the pick-up locations prior to the departure time on the schedule. For our passengers using our Logan Airport non-stop service to Portland, ME, tickets are purchased directly from the Driver. The Driver accepts cash, Visa, and MasterCard. For those passengers using our service that originates at Logan Airport and continues to South Station, the Driver will direct Logan Airport passengers to the Concord Coach Lines/Dartmouth Coach Ticket Counter upon arrival at South Station to purchase tickets. We accept cash, Visa, and MasterCard. See Logan Airport information for designated pick-up locations and other facility information.   Is there a student/military/senior discount for tickets? A student fare discount of $5.00 is available for college students on regular round-trip tickets only when traveling to and from Bangor, Augusta, and Portland, ME to Boston South Station and Logan Airport. This discount does not apply to same-day round-trips tickets. There are no student discounts available for the Maine Coastal Route. A College Student ID must be presented to the Ticket Agent at time of purchase. No other school documents will be accepted. Student round-trip discount is good for 90 days. This discount cannot be combined with any other offers, discounts or promotions. This discount is for college students only; high school students are not eligible to receive the college student discount. Special fares for Plymouth State University students. There are no senior or military discounts at this time. For children's fares, visit Promotions.   Can I get a refund if I didn't use my ticket? In most cases, yes. Greyhound "Advance Purchase" tickets are non-refundable. If you purchased a Concord Coach Lines round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states "No Refund." Be sure to have the credit card you used, if any. Interline tickets (tickets beyond Concord Coach Lines) must be sent to Greyhound Bus Lines for a refund. If you believe that you hold a Greyhound ticket, please contact Greyhound at 1-800-231-2222 for refund information. For Concord Coach Lines tickets that do continue past our service area, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301. The refund process takes approximately 2-4 weeks. If you are unsure what type of ticket you have, call our Information Center at 1-800-639-3317. A refund application may need to be filled out if you have a manual ticket or if you do not wish to mail the information and tickets directly.   I lost my ticket. How do I get a refund? Concord Coach Lines is not responsible for lost, stolen or destroyed tickets. If you lose your ticket, you will need to purchase a new one. If you find your misplaced ticket, you can turn it in for a refund (most tickets are refundable; please see Can I Get a Refund if I Didn't Use My Ticket?).   Am I entitled to a refund if the bus was late? No. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.   How long are tickets good for? Your ticket has an expiration date printed on the bottom of the ticket (says "VALID UNTIL" in bold lettering and a date). If you have a manual ticket, a good rule of thumb is: one-way, 60 days, round-trip, 1 year. As always, some tickets are different. If you are unsure, call the Information Center at 1-800-639-3317.   Can someone else use my ticket even though my name is printed on it? The person whose name is on the ticket must be the passenger traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling. Interline tickets must be refunded through our Main Office (see above "Can I get a refund if I didn't use my ticket?"). If you purchased an interline ticket for someone else and your name is on the ticket, a new ticket must be purchased and the other ticket sent into the Main Office for a refund. If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, contact the Information Center to discuss other purchase options at 1-800-639-3317.   Do you sell Greyhound tickets? The Concord Coach Lines bus terminal in Concord, NH sells most Greyhound tickets. Greyhound purchases in Maine can be bought at Greyhound terminals in Maine. For locations in Maine, visit the Greyhound website.   Do I need to make a reservation? Reservations are not needed when traveling with Concord Coach Lines. Our tickets are good for a block of time, so you choose the day and bus departure that suits your travel needs! When arriving at the terminal or agency, be sure to give yourself ample time to buy tickets and board the bus. We generally recommend arriving 15 before bus departure (during holidays, we recommend 30 minutes).   Do you sell Amtrak tickets? Amtrak tickets are purchased directly from Amtrak. For more information about the train call 1-800-USA-RAIL or visit Amtrak's website www.amtrak.com.