Does Concord Coach Lines have a cell phone policy? Yes. We discourage the use of cellular phones on all Concord Coach Lines buses with the exception of those situations where either a quick message is necessary due to circumstances beyond our control that delays the arrival time of a passenger or travel connection. Concord Coach Lines requests that passengers limit the use of cellular phones as a courtesy to fellow passengers.   Can I bring my pet on the bus? Federal law prohibits us from carrying any and all animals (dogs, cats, birds, etc.) except a service animal accompanying a legally deaf, blind or disabled person.   Why do I have to show a photo I.D. to ride the bus? Concord Coach Lines requires a photo I.D. for all passengers traveling with an adult ticket. We do not require identification for children under the age of 12 traveling with a parent or guardian; however, if they are traveling alone, they will need a school I.D., passport, or copy of their birth certificate. Children under the age of 17 with no photo I.D. must be accompanied by an adult with a photo I.D. upon purchasing a ticket. These are security measures that we take in the event that there is an emergency and this allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus, therefore, we require you to show your I.D. each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling (see Ticketing Information). If you have questions about acceptable forms of I.D. or special circumstances, please contact the Information Center directly at 1-800-639-3317.   Is smoking allowed on the bus? No. Smoking is prohibited on all coaches.   Unaccompanied Child Policy Children 8-11 years old may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flagstops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an "Unaccompanied Child Form," which releases Concord Coach Lines from any responsibility. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the "Unaccompanied Child Form" before the child is released. The child must pay the adult fare.