Does Concord Coach Lines offer freight shipping services? Our "Full Service Agency" terminals and agencies offer package shipping services. On the schedule, Full Service Agencies are designated with a triangle or say "Full Service Agency." All packages ship by weight and zip code zone destination. All freight to Boston South Station is sent to Package Express on the 5th Floor. There is no freight service to Logan Airport. All freight to destinations outside of the Concord Coach Lines service area is subject to different shipping policies. If you are looking to ship with us, please call the Information Center at 1-800-639-3317.   How does the Heavy Luggage Policy affect me? Effective June 2004, Concord Coach Lines drivers and terminal personnel are not required to handle luggage weighing in excess of 50 lbs. Each piece weighing more than 50 lbs. will be tagged "HEAVY" alerting drivers and baggage handlers NOT to handle the luggage. Passengers traveling with baggage over 50 lbs. must handle their own luggage. Notices regarding this new policy are posted at each major bus terminal. Scales are available at each bus terminal so you will know before boarding the bus if your baggage is too heavy. If you believe that your luggage is too heavy or if you are unable to carry your heavy luggage, it is suggested that you carry multiple pieces not exceeding the number of baggage allowed per ticket. The baggage allowance is as follows: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. Additional luggage will be loaded as space allows and is subject to freight charges. If you arrive at the terminal and your bag is too heavy and you are unable to carry your own luggage, it is up to the driver and baggage handlers as to whether they will be able to load and unload your luggage in a safe, injury-free manner.