Frequently Asked Questions

Why should I call Concord Coach Lines 48-hours in advance of my trip? With 48-hour advance notification, Concord Coach Lines can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance. What is done with the information I provide? Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel at your point of departure and your final destination. What if I do not provide a 48-hour advance notification? Concord Coach Lines will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel. What if I need assistance during my trip? Please notify Concord Coach Lines of your need for assistance at each location. Even if you contacted the Information Center, you must make Concord Coach Lines aware of your need for assistance throughout your entire trip. Do I have to provide proof of my disability? In accordance with federal regulations and in keeping with the company's desire to foster positive relations with our customers, we do not require proof of disability. Can I request priority seating? Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Concord Coach Lines personnel may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available. Does the bus driver make stop announcements? It is Concord Coach Lines Policy that the Concord Coach Lines Route Operator make stop announcement at each destination along the schedule route.