Your Rights as a Customer

Upon request to Concord Coach Lines personnel, assistance will be provided to you for reasonable requests. Concord Coach Lines is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Concord Coach Lines customer, please call us promptly at 1-800-639-3317. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to: Concord Coach Lines ADA Compliance Office 7 Langdon Street Concord, NH 03301 Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Concord Coach Lines personnel or contractors you believe did not provide you appropriate assistance. To arrange assistance for travel within the Concord Coach Lines system, please call our Information Center at 1-800-639-3317.